Marketing becomes more useful when your team can see what happens after someone raises their hand. We help organize the process between a first response and a producer’s next action.
Context that travels with the opportunityIllustrative concept / Agency Ascend
A first response
ReviewWho owns the next step?
Producer handoff
OPPORTUNITY / CONTEXT
A useful handoff.
Context
The concern they raised
Ownership
A producer owner
Follow-through
The next agreed action
Reporting based on available data
Built around your agency
Your agency shouldn't be limited by your CRM.
We build workflows around your brokerage, connecting supported CRM, email, form and calendar tools to reduce repetitive work. Your team defines the rules and the steps that need human review.
We review the tools your team already uses and identify which connections they support. Every integration is checked before we commit to building it.
Applied EpicAMS360HawkSoftNowCertsEZLynxHubSpotSalesforce+ Your other tools
We confirm available integrations, permissions and data access with you before agreeing the workflow scope.
Less repetitive work. More room for your team.
Automate the work that slows your team down
Workflow study01 / 10
Policy Renewals
WHENRenewal approaching
CHECKAgreed rules & available data
THENCreate tasks & notify the team
Illustrative logic. Your systems, permissions and team define the implementation.
Start with one repetitive task.
Tell us what starts the process, what should happen next and where a person needs to review it. We will check the available integrations and agree a practical scope.
Agree lead routing, stage definitions, follow-up reminders and reporting that fit your available systems.
02
Producer conversion support
Identify where qualified opportunities stall and improve the handoff, context and follow-up process with your producers.
03
Retention & cross-sell campaigns
As a potential extension, plan relevant communications for existing clients using appropriate data, permissions and approval.
What we build on
What we need from your team.
CRM access and current stage definitions
A producer responsible for follow-up and your current handoff process
Available sales data and integration permissions
Useful outputs
What you receive from the project.
Routing and follow-up rules
Handoff and stalled-opportunity reviews
Reporting based on available data
Illustrative approach / not a client result
Make the missing step visible
If qualified conversations repeatedly stall before submission, we can review the handoff and next actions with the team. The response might be a clearer owner, better context or a more useful follow-up.
The connection in practice
01Qualified conversation
02Review the handoff
03Clear next action
A shared view of progress
From first response to recorded outcomeIllustrative journey
OPPORTUNITY / CONTEXT
Inquiry receivedKeep the next step visible.
0102030405
First responseRecorded outcome
Inside the handoff / 01An inquiry arrives
Context
The source and the reason for reaching out.
Next action
Route the inquiry to the right person.
Your team. Your available data.
Our goal is to track this progress where your team can provide that data. We agree the stages and reporting with you, starting with what is available.
What we look for
How we review progress.
Our goal is to track outreach or inquiry through qualified conversation, submission, quote and bound policy where your team can provide that data. We start with what is available.
Will you replace our producers or CRM?+
We support the people and systems you already use. Integration scope depends on access and capability. Producers remain responsible for advice, client relationships and their sales process.
Is retention included in every engagement?+
Retention and cross-sell campaigns are a potential extension for existing clients. We agree their scope separately based on your goals, data and permissions.
Connected thinking
A better home for your expertise
Thoughtful websites for insurance brokers, connecting clear messaging, useful journeys and dependable development.